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FAQ |
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Please find below our frequently asked questions. If none of these answered your question, do not hesitate to email us at manager@trivalleyairportservice.com. For prompt response you can also call us at 925-227-1234. |
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Q.Where do I catch my ride at the airport? |
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Pick up area varies from terminal to terminal, our staff will advise you as necessary. |
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After you arrive at the airport, proceed to the baggage area to collect your luggage. Please call us at 925-227-1234 and our dispatcher will direct you to the pick up location at the airport. Pick up time is 5 – 7 minutes after we receive your call. Our Chauffeurs can also meet and greet you at the designated baggage claim area with a welcome sign displaying your name. This can be done only if arranged prior at your booking ($20 extra charges do apply). |
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Q. Will I get a confirmation? |
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Indeed, yes. All airport travel arrangements are being followed by a confirmation email. |
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Q.How can I reserve a ride for my next trip? |
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Too much to do? Never enough hours in the day? Trivalley Airport Service offers the convenience of a 24-hour reservation center. Just call 925-227-1234 and let us help you, or if you prefer, book online at eReservation. |
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Q. How much do you charge for extra stop? |
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We charge $10.00 for an extra stop in the same city, within a radius of 3 miles. |
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Q.Do you have any Early Bird/Late Night charges? |
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An additional $10.00 will be charged after the hours of 10.00 P.M. and before 5:00 A.M., for all reservations. This extra charge would be based on per hour incremental basis. For after mid-night pickups, there will be a flat $35 charge to your quoted rate. |
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Q.Would there be any surprises like hidden charges? |
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No surprise at all. At Tri-Valley Airport Service, there is no hidden cost involved. When you make the reservation you are quoted a rate and that is your final cost except the gratuity. The gratuity is normally between 15 to 20%. You can choose any gratuity percentage but please select a minimum 15%, just to appreciate and motivate our chauffer's. We truly appreciate your understanding in advance |
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Q. Can I smoke inside the vehicle? |
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Tri-Valley Airport Service fleet does not allow smoking while service is being rendered. If during the drive client needs to smoke, our chauffeurs have been instructed to find a safe place to allow our client to do so. |
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Q. What forms of payment do you accept? |
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We accept most major credit cards. |
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